Shipping Policy

FREE SHIPPING WHEN YOU SPEND OVER $150 AUSTRALIA WIDE RESTRICTIONS APPLY SEE BELOW!

We can ship to almost any address in Australia and offer FREE delivery with one of our couriers to Metropolitan areas.

Please note that 3x4m rugs and deliveries to remote NT, WA and QLD locations will incur an additional delivery charge which we will contact you after your order has been placed. You will then have the option to pay the additional small handling fee, or accept a full refund.

We normally process all orders and dispatch within two to three working days.(Please be aware we can sometimes experience slightly longer delays due to a higher volume of orders).

Please note orders cannot be cancelled once In transit. If a rug sometimes becomes unavailable due to out of stock, we can place the rug on backorder if the customer wishes to do so. If this is the case we provide the customer with an approximate estimated time of delivery of the rug which is also subject to change due to changes beyond our control. If this happens and the customer no longer wants to wait for the rug we are more than happy to provide a full refund back to the customer.

During our busier periods like public holidays and peak season, we can sometimes experience a slight delay in dispatching due to to the high volume of back orders. Delivery times can sometime vary due to location of deliveries.

SHIPPING OUTSIDE OF AUSTRALIA
Currently Noosa Rugs DO NOT ship outside of Australia.