Our Returns Policy
At Noosa Rugs, we are dedicated to ensuring you are 100% satisfied with your purchase. However, we understand that there may be instances where you need to return a product. Our refund policy outlines the procedures and conditions set forth for returning items purchased from Noosa Rugs.
Return Policy
Reporting Delivery Discrepancies
Customers must inform Noosa Rugs of any delivery errors or products damaged during shipping within 48 hours of receipt. Please complete the form fill on this page to notify our team.
In cases of discrepancies or damaged items, customers must complete a Customer Returns Form, sent upon request via email, for our assessment.
If there is a discrepancy between the items delivered and the consignment note, it is the customer's responsibility to note this at the time of delivery with the nominated courier. Failure to do so will waive any right to claim.
Return Conditions
To initiate a return, customers must complete the below form fill so that our team can start the process for you.
Items must be returned unused, in their original condition, and in their original or similar protective packaging.
The customer is responsible for all freight costs associated with the return of goods due to change of mind or errors on the customer's part.
A restocking fee of $30 will apply to all returns due to a change of mind.
Exchanges
Noosa Rugs only replaces items at no cost if they are defective or damaged upon arrival.
To qualify for an exchange, customers must notify us via the form fill below.
Responsibilities and Liabilities
If goods are accepted from the carrier without noting any missing items, Noosa Rugs is not liable for the undelivered goods.
Noosa Rugs commits to reasonable efforts to comply with delivery time requests. However, any delivery dates should be considered estimates.
Customers must provide clear delivery instructions and access. Any failure resulting from unclear instructions or inaccessible locations will be the customer's responsibility, and associated costs will be borne by the customer.
Shipping Policies
Noosa Rugs typically dispatches orders within 1-3 business days upon the receipt of clear, complete, and proper shipping details from customers. Delays may occur due to public holidays, weekends, or availability issues, but customers will be informed accordingly.
The customer is liable for freight costs for the pick-up, return, or replacement of goods in specific circumstances.
3x4m rug sizes are not included in free freight. Before ordering, please call our number 07 54424899 for delivery quote.
We value your business and understand that shopping online can sometimes lead to unexpected results. We strive to work through these issues amicably and appreciate your cooperation in following these guidelines.
Contact Us
Customers must inform Noosa Rugs of any delivery errors or products damaged during shipping within 48 hours of receipt.
Please use the below form fill on this page to complete this step.
Our team approve return
Once we receive your request our team will contact you via phone or email to start the next steps
Roll it up
Once your request is approved please wrap up the rug in as close to the way it was sent to you. Print the label and attached to the rug.
Ready to Go
Once the roll is ready to go please leave in a safe space for the courier to collect.
Visit Us
2/168 Eumundi Noosa Rd Noosaville QLD 4899
Mon - Fri, 9am - 4:30pm
Saturday, 10am - 2pm
Sunday, Closed
