Operating since 2002
We have been selling rugs, mats and homewares since for over 20 years. Stocking only quality brands if we don't sell it in store we don't sell it online.
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Description
xExperience luxurious comfort with the Seren Wool Rug. Handcrafted from a beautiful boucle yarn, this modern wool rug has a stunning, tactile texture that elevates any space. The subtle design and high-low weave add visual interest without overwhelming your existing décor. Available in a range of sophisticated neutral tones, Seren exudes quiet luxury and warmth. Its tightly woven construction and 20mm pile makes it ideal for low to medium traffic areas like living rooms and bedrooms, these chunky wool rugs offer both style and durability.
Please note that wool rugs are prone to shedding due to being a natural fibre. This will decrease over time. Do not use a vacuum cleaner with a beater bar or a vacuum with strong suction as this will pull at the fibres and damage the rug, causing more shedding. If there are any loose threads, you can simply trim the yarn to even the finish.
Specifications:
Material: Wool
Pile Height: 20mm
Construction: Hand Tufted
Origin: Made in India
Shipping & Return
xShipping Policies
- Orders are typically dispatched within 1-3 business days.
- Delays may occur during public holidays, weekends, or due to availability issues, in which case the customer will be contacted immediately.
- Customers are liable for freight costs in certain circumstances as outlined.
Spend $150 or more for Free Shipping Australia Wide!*
*Restrictions Apply - See below for details.
- We ship to most addresses in Australia, offering FREE delivery to Metropolitan areas when you spend over $150.
- Additional charges apply for remote NT, WA, and QLD locations. We will contact you after your order is placed.
- 3x4m rug sizes are not included in free freight. Before ordering, please call our number 07 54424899 for delivery quote.
- Orders are processed and dispatched within two to three working days. Delays can occur during high volume periods.
- Orders cannot be cancelled once in transit.
- Out of stock items can be backordered upon customer request. Please contact us first to confirm.
Shipping Outside of Australia
Currently, Noosa Mats & Rugs does not ship outside of Australia.
Refund Policy
At Noosa Rugs, we are dedicated to ensuring you are 100% satisfied with your purchase. If you need to return a product, our refund policy outlines the procedures and conditions for returns.
Return Conditions
- Request a returns form at noosarugs@gmail.com. The completed form must accompany returned items.
- Items must be unused, in original condition, and in original or similar packaging.
- Customers are responsible for freight costs for returns due to change of mind or customer errors.
- A restocking fee of $30 applies to returns due to change of mind.
Reporting Delivery Discrepancies
- Notify us of any delivery errors or damaged products within 48 hours of receipt at noosarugs@gmail.com. Claims beyond this period are not valid.
- For discrepancies or damaged items, complete a Customer Returns Form for assessment.
- Note any discrepancies at the time of delivery with the courier. Failure to do so waives the right to claim.
Exchanges
Noosa Rugs replaces items at no cost if defective or damaged upon arrival. Notify us and follow the return process to qualify for an exchange.
Responsibilities and Liabilities
- Goods accepted from the carrier without noting missing items are not Noosa Rugs' responsibility.
- Delivery dates are estimates. Noosa Rugs is not liable for delays.
- Customers must provide clear instructions and access for delivery. Failures resulting from unclear instructions or inaccessible locations are the customer's responsibility.
For further questions or clarifications, contact us at noosarugs@gmail.com. Noosa Rugs reserves the right to modify or update these policies at any time.
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